When your staff grows over 20/25, the systems that have so far enabled you to move forward are just not good enough anymore. You cannot manage everyone anym...

Priming: What are you working towards and what is getting in your way? 1. What worked and what didn’t? 2. If you were at your best, what would you do rig...

The younger customers are leading the digital charge. They expect your product to go to them and if it's not accessible on the phone, then it is not accessib...

A lot of (very) late nights and a lot of difficult conversations but we have made it! We have just finished a massive project. Roles and responsibilities ha...

Multiple Academy Trusts (MATs) are complex entities. Identifying the gap between where an academy thinks it is and where it actually is, is normally done by ...

The first questions is obviously to identify why someone is not performing. It is important to focus on outcomes rather than outputs. If this person is doing...

Management audits are triangulation exercises. They aim to present a clear report about the actual impact of your management processes (explicit or not) in ...

Fair or unfair, Brexit is coming… The good thing is that Brexit brings a lot of certainties to the business world. If you are the biggest fish in your pond, ...

Dealing with big business in Europe is tricky as (nearly) all see themselves as the centre of the world. The way they do business is therefore the way they ...

Why ask for an ISO 9001:2015 management audit? After all, if you are not certified you are bound to fail it. The ISO 9001:2015 management standard is the st...

SEC Daniel Esteve, one of SEC’s new Accredited Members, offers some thought provoking points from his experience he uses his experience of working with schoo...

Latin America is full of possibilities. The free trade agreements signed between a number of countries in Lam can facilitate the export from one area to anot...

These are the fundamentals (shorthand) linked to their original structure. 6 Make sure you have an inclusive QMS in place 7 1. Confirm you have the right...

Having started my career in teaching, MASLOW’S HIERARCHY of needs is a long term friend. I was interested to find out that a business colleague had recently ...

Agile is a term often used with fulfilment and logistics. However, its power resides when talking about innovation. The Agile method relies on using a system...

Western Mail The pressure is on to reduce overheads and sell more to face up to the impending rising production costs. Brexit is forcing small enterprises th...

The following sentences have been doing the rounds in the social media recently. 1. "Please" 2. "Thank you" 3. "Tell me more" 4. "I'm proud of you" 5. "What ...

A considerable amount of money is spent on staff training. Whether this is having an impact is doubtful as training rarely changes behaviour. This is because...

The Indian market has been amazingly successful in meeting the demands of its internal market. The middle class is raising expectations and enabling competi...